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Terms of Service

This Air Charter Brokerage Agreement (this “Agreement”), including the Flight Offer (as defined below) and the Carriage Agreement (as defined below), is made by and between Orizair Sàrl with its registered offices at Geneva - Switzerland (“Orizair”), and the legal person indicated in the Flight Offer (the “Client”).

1. Definitions and Interpretation

1.1 In this Agreement, unless the context otherwise requires or it is otherwise provided, the following capitalized words and phrases shall have the following meanings:

  • - “Aircraft” means the aircraft indicated in the Flight Offer and operated by the Operator.
  • - “Applicable Regulations” means (i) all applicable laws, regulations, orders, sanctions, demands and travel requirements, in particular those of any state or country to be flown from, into or over (including immigration, customs and sanitary regulations) and (ii) the Operator’s general terms and conditions, rules and instructions pertaining thereto.
  • - “Adverse Events” are defined under article 14.2 below.
  • - “Baggage”, which is equivalent to luggage, means such Passenger’s belongings necessary or appropriate for wear, use, comfort or convenience in connection with his trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the Passenger.
  • - “Cancellation Charges” are defined under article 11.1 below.
  • - “Cancellation Fees” are defined under article 11.2 below.
  • - “Carriage Agreement” means the agreement related to the Charter Mission and/or the Operator’s general terms and conditions of transport, between the Operator and the Client (represented by Orizair).
  • - “Charter Mission” means the travel arrangements, including the Flight or series of charter Flights, described in the Flight Offer and booked and purchased by the Client.
  • - “Client” means the company or individual booking the Charter Mission.
  • - “Damage” means any damage, liability, loss, cost, expense, surcharge, fine, penalty, claim, delay, accident, bodily injury, moral injury, death or other harm of whatsoever nature and kind (including legal costs and lawyers’ fees).
  • - “Documents” means the Flight Offer, the Flight Confirmation, and any Flight Briefing, and “Document” means any of them.
  • - “EC Regulations” means the Regulation (EC) No 2027/97 of the Council of 9 October 1997 on air carrier liability in respect of the carriage of passengers and their baggage by air as amended by the Regulation (EC) No 889/2002 of the European Parliament and of the Council of 13 May 2002, as further amended or supplemented from time to time; the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 ; the Regulation (EC) No 1107/2006 of the European Parliament and and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
  • - “Empty Leg(s)” is defined under article 11.3 below. 11.2 2. 2.1 •“Event of Default” is defined under article 13.7 below.
  • - “Flight” means the charter flight or series of charter flights booked by the Client and described in the Flight Offer.
  • - “Flight Offer” means the proposal based on the Client’s travel requests and including the Flight Briefing and the Carriage Agreement, issued by an Operator and sent by Orizair to the Client with a view to book the Charter Mission or the tickets for the Charter Mission.
  • - “Flight Briefing” means the complete description and operating details of the Flight, including Flight the name and reference of the Operator and the Aircraft as well as the name of handling agents and meeting time.
  • - “Operator” means the Owner or air carrier operating the Aircraft in relation to the Charter Mission.
  • - “Orizair’s Remuneration” means the brokerage fee due and payable by the Client to Orizair for arranging the Charter Mission. Unless otherwise agreed in the Flight Offer, such remuneration shall be 15% of the Price or a fixed fee indicated in the Flight Offer. This amount is separate from and in addition to the Price charged by the Operator.
  • - “Owner” refers to the owner of the Aircraft, a pilot or air carrier.
  • - “Passenger” means the passenger(s) booked on the Flight.
  • - “PNR” refers to the Passenger Name Record, a reservation number used for flight bookings. It is a unique identifier assigned to each passenger or group of passengers by the airline or travel agency after their plane ticket has been booked.
  • - “Price” means the price invoiced by the Operator, and paid by Orizair for and on behalf of the Client, for undertaking the Charter Mission and transporting the Passenger(s), more specifically defined under Article 4 below.
  • - “Privacy Policy” refers to the privacy policy of Orizair which explains how Orizair collect, use, disclose, and safeguard the information of Client and Passengers when using Orizair’s services, including when booking travel arrangements, requesting information, or interacting with the Orizair Website. By using Orizair’s services, the Client and Passengers consent to the collection and use of their personal information as described in this policy.
  • - “Smoking Cleaning Fee” is defined under article 5.1 below.
  • - “Special Passengers” is defined under article 6.1 below.
  • - “Orizair Website” means Orizair’s website at https://www.orizair.com or any replacement website designated from time to time by Orizair.

1.2 The division of this Agreement into articles, and the insertion of headings, are for convenience of reference only and shall not affect the construction or interpretation of this Agreement. Words and phrases defined in any part of this Agreement shall have the same meanings throughout this Agreement. Unless otherwise expressly provided herein, the term “or” is not exclusive and “include”, “including”, “in particular” and “especially” are not limiting. Where the context permits, the use of the singular herein shall include the plural and vice versa, and the use of the masculine personal pronoun shall include both genders.


2. Appointment and Role of Orizair

2.1 The Client hereby appoints Orizair as Client’s agent for arranging the Charter Mission. Accordingly:

  1. 1. Orizair shall act as an agent between the Client and the Operator;
  2. 2. The Carriage Agreement shall be entered into between the Operator, as air carrier, and the Client (represented by Orizair); and
  3. 3. The Client hereby authorizes Orizair, and appoints Orizair, to conclude the Carriage Agreement with the Operator, Orizair acting as the Client’s agent for and on behalf of the Client; and
  4. 4. The Carriage Agreement shall be provided by the Operator to the Client through Orizair with the Flight Offer and shall be accepted by the Client upon its acceptance of the Flight Offer.

2.2 In the context of this Agreement and the Charter Mission, Orizair acts as charter flight broker, does not act as air carrier (in particular, Orizair does not act as contracting, actual, direct or indirect air carrier) and does not provide air transportation services. For each Flight, the Operator shall be the air carrier.

2.3 All requests to be made, and all documents or information to be provided, by the Client and/or the Passengers to the Operator in connection with the Charter Mission shall be provided through Orizair.

2.4 Any problems related to the Charter Mission or arising from the Carriage Agreement (including inter alia delays, schedule changes, cancellations, refunds, fare rules, loss of baggage), and all related obligations and liability, shall be borne directly by the Operator or the relevant provider and not Orizair. In such cases there shall be no liability of Orizair, including joint and several liability.

2.5 Within the EU, the Client shall be entitled to the rights set out in the EC Regulations. The Operator shall be solely liable for compliance with EC Regulations, notwithstanding the booking of the Charter Mission by the Client through Orizair.

3. Use of the Orizair Website and booking process

3.1 With a view to book a Flight or a Charter Mission, the Client shall go to the Orizair Website and enter the Client’s travel requirements in the “Book a flight” section as well as the name, address and ID of all Passengers. For the purpose of receiving the Flight Offer, the Client shall enter an email address and a telephone number in order to create an account which will be authenticated via SMS.

3.2 Once the account has been created and the Client is logged in, the Client shall enter the Client’s travel requirements/flight request. Should additional information be needed, Orizair shall contact the Client via email. A Flight Offer will then be sent to the Client.

3.3 The Flight Offer sent by Orizair to the Client shall include the Flight Briefing, the Carriage Agreement and the invoices for payment respectively of (i) the Price, and (ii) Orizair’s Remuneration.

3.4 Upon acceptance of the Flight Offer, the Client shall be bound by the terms and conditions of the Flight Briefing and the Carriage Agreement and shall forthwith pay the Price and Orizair’s Remuneration. Payment shall be made via a secured Stripe payment platform, which applies as the case may be VAT and any other taxes with regard to the Client's domicile or registered office.

3.5 As soon as reasonably practicable upon receipt of the Price and Orizair’s Remuneration, Orizair shall sign the Carriage Agreement with the Operator, for and on behalf of the Client.

3.6 The Client hereby acknowledges and agrees that Orizair shall have no obligation to negotiate the terms of the Carriage Agreement.

3.7 Orizair shall not bear any liability in case the Operator shall eventually refuse to sign the Carriage Agreement, or for any reason whatsoever, does not enter into the Carriage Agreement (as for example in case of the unavailability of the Aircraft or any of its crew), or fails to undertake any part of the Charter Mission. In such case, Orizair (i) shall forthwith inform the Client and refund the Price (insofar as the Contract of Carriage so provides and provided that the Price is reimbursed by the Operator and already received by Orizair), and (ii) shall keep Orizair’s Remuneration as herewith expressly agreed by the Client,

3.8 Orizair will send the Charter Mission confirmation to the Client no later than 48 hours prior to the first Flight.

3.9 The Client shall provide Orizair with the identity of all Passengers sufficiently in advance of the first Flight together with all information and documents related to the Passengers, as may be requested by the Operator. For flight safety purposes, the Client shall be responsible for informing Orizair of any allergies the Passengers may have.

3.10 The Client acknowledges and agrees that the Operatorshall be solely responsible for the issuance and delivery of any Passenger tickets, Baggage receipts, and travel documents to the Passengers, and that Orizair shall not bear any obligation or liability in relation to the same.

3.11 All times indicated in the Documents are local times.


4. Price and Additional Charges

4.1 The Price shall include: (i) fuel; (ii) landing and overflight fees; (iii) crew (a flight attendant will be present onboard the Aircraft during the Flight(s) only if such presence is indicated in the Flight Briefing); and (iv) handling agent services provided by the ground handling agents selected by the Operator.

4.2 Unless otherwise expressly provided herein, the Client shall not be entitled to any reduction or refund of the Price (or any part thereof) for any reason whatsoever (including in case of reduction in the number of Passengers). The Price is a fixed price, subject to any increase as provided for in the Carriage Agreement.

4.3 Unless otherwise expressly provided in the Flight Offer, the Price does not include in particular the following charges, which shall be additionally borne by the Client, including if such charges relate to any positioning, ferry, and/or repositioning flights related to the Charter Mission (the “Additional Charges”):

  1. 1. Any Additional Services requested by the Client, it being understood that any Additional Services shall be subject to availability and to Orizair’s prior written consent, which may in particular be conditioned upon the Operator’s consent;
  2. 2. Internet and/or phone usage (if available onboard the Aircraft), it being understood that Orizair does not warrant the functioning of the internet and/or phone. Notwithstanding anything herein or in any Document to the contrary, internet and/or phone usage is never included in the Price;
  3. 3. Deicing and anti-icing charges;
  4. 4. Any Smoking Cleaning Fees;
  5. 5. Any charges resulting from a change to the Charter Mission requested by the Client and/or the Passengers;
  6. 6. Any change to the handling agents selected by the Operator (any request by the Client and/or the Passengers for a specific handling agent cannot be guaranteed);
  7. 7. Fuel surcharges invoiced by the Operator;
  8. 8. Insurance overcharges (including war-risk insurance premiums) for certain countries/areas;
  9. 9. Any additional insurance requested by the Client;
  10. 10. VIP lounges;
  11. 11. Royalties and non-objection fees;
  12. 12. Particular or special overflight permissions, special flight permits, and non-standard approvals;
  13. 13. Additional crew costs invoiced by the Operator;
  14. 14. Any statutory taxes, charges, emissions trading, or any other costs or duties payable in connection with greenhouse gas emissions;
  15. 15. Taxes and charges imposed in relation to pets;
  16. 16. Expenses relating to stopovers due to customs and immigration procedures; and

4.4 The Client acknowledges and agrees that the amount of the Additional Charges may include a margin in favor of Orizair. Additional Charges shall be immediately due and payable by the Client upon receipt of a corresponding invoice from Orizair.

5. Pricing Plans and Subscription Terms

Orizair offers different pricing plans tailored to various client needs. The applicable conditions depend on the plan selected by the Client at the time of subscription. The following terms apply:

5.1. On-Demand Flights

- 15% brokerage commission per flight

- No subscription, no long-term commitment

- Standard pricing and cancellation terms apply

5.2. Evasion Plan (Annual Commitment)

- €950 per year, payable either in full or in 12 monthly instalments of €80

- Includes up to 5 private jet flights per year

- 12% commission per flight

- Valid for flights within the European Union only

- Excludes shared legs, and empty legs (15% commission applies for those)

Commitment and Payment Terms

The Evasion Plan is a 12-month binding commitment. The Client may choose between:

- One-time full payment (€950) upon subscription; or

- Monthly instalments (€80/month) over 12 months.

In the event of early termination, Orizair reserves the right to charge the remaining balance of the €950 annual fee in a single instalment.

Automatic Renewal

The plan will automatically renew as soon as the 5 included flights have been completed, even if this occurs before the end of the 12-month term. A new annual plan will be initiated and charged based on the Client’s initially selected payment method.

5.3. Business – Horizon Membership

- €1,200 per month

- Multiple private jet flights per month

- 12% commission per flight

- Valid for flights within the European Union only

- Priority access to empty legs

- Dedicated customer support (Monday–Friday, 9:00 to 18:00 CET, excluding public holidays)

The Business Membership is billed monthly and renewed automatically each month until terminated by the

Client.

Termination

The Client may cancel the Business Membership at any time. Termination will take effect at the end of the

current monthly period. No refunds (pro-rata or otherwise) will be issued for a month already commenced.

5.4. Corporate Plans - Signature

- Tailored membership plans designed for companies with specific business aviation needs

- Pricing, duration, flight volume, included services, and commission structure are defined in a separate written agreement or annex signed by both parties

- Unless otherwise agreed, a minimum commitment of 12 months applies

- Early termination, renewal terms, and payment schedule shall follow the provisions of the individual agreement

- In the absence of a signed agreement, Corporate Clients shall be subject to On-Demand terms as set forth in Section 5.1

6. Operator and Aircraft

6.1 Orizair undertakes to use reasonable endeavors to ask the Operator to provide:

  1. 1. A copy of the Operator’s Air Operator Certificate (or the local equivalent) for commercial operations; and
  2. 2. A copy of a third-party liability insurance certificate for the Aircraft (it being understood that Orizair does not itself hold liability insurance covering the Client, the Passengers, and/or the Charter Mission).

6.2 Orizair shall not have any other duty in relation to the selection of the Operator.

6.3 For Flights outside of the European Union and Switzerland, the Client acknowledges and agrees that, from time to time, the Operator and/or the Operator’s country may be subject to an operating ban or part of a ban list (including a ban within the European Union and/or Switzerland). The Client agrees that, although Orizair will use reasonable endeavors to make the Client aware of any such bans, Orizair shall not bear any liability in relation to such Flights and bans and the Client shall be solely responsible for informing the Passengers of such bans in due course and for encouraging them to use alternative means of transport (upon Orizair’s request, the Client shall provide Orizair with evidence that such information and encouragement were provided to the Passengers).

6.4 The cabin dimensions, seat capacity, floor plan, year of manufacture, year of refurbishment (if any), speed and/or pictures of the Aircraft indicated in any Document are given for information purposes only and may, not correspond to the aircraft data or effective configuration. Notwithstanding the seat capacity indicated, in any Document, the Flight Offer may indicate a maximum number of passengers, which shall be binding on the Client.

6.5 The Aircraft is a non-smoking aircraft, unless the contrary is expressly confirmed by Orizair and/or the Operator. In case the Passengers smoke in the Aircraft (without prejudice to Orizair’s rights under articles 13.7, 13.8, and 17, in particular if the Aircraft was a non-smoking aircraft), the Client shall be charged a smoking cleaning fee based on the costs effectively incurred by the Operator for the related cleaning(s) of the Aircraft (the “Smoking Cleaning Fee”).


7. Passengers

7.1 The Passengers are bound by all terms of this Agreement and the Carriage Agreement which apply to them (including the Notice to the Passengers). This will be expressly confirmed on the documentation given to them for the journey (tickets, boarding passes, etc.) and the Customer undertakes to remind all Passengers of their obligation to comply with such terms.

7.2 The Client shall be jointly and severally liable for all Passengers’ obligations under or in connection with this Agreement and the Carriage Agreement

7.3 Persons with reduced mobility, minors traveling without their legal representative, pregnant women, newborns, and persons with a need for any specific assistance (collectively, “Special Passengers”) are accepted onboard the Aircraft only if:

(i) they have been announced by the Client at the time of the Charter Mission request;

(ii) Orizair has confirmed in writing to the Client the Operator’s acceptance to carry such Special

Passengers during the Charter Mission; and, cumulatively,

(iii) the Special Passengers comply with any specific conditions imposed by the Operator. Such acceptance is subject to all applicable regulations.

7.4 All Passengers must ensure that their state of health allows them to travel. In case of doubt, the Passengers should seek medical advice. The Operator shall be entitled at any time and in its sole discretion to require from any Passenger (not only a Special Passenger) the production of a medical certificate of non-contraindication to traveling in connection with the Charter Mission.


8. Baggage

8.1 The number and weight of pieces of Baggage are limited according to the Aircraft type and model, the number of Passengers, the itinerary, and any applicable operational restrictions. Any Baggage capacity indicated in any Document is given for information only, and the pilot in command shall take the final decision regarding Baggage at the time of boarding, based on the actual weight and size of the pieces of Baggage.

8.2 The Passengers are responsible for their Baggage and shall make sure that their Baggage does not include any prohibited, regulated, or dangerous goods (the Operator will provide guidance upon request from the Client). The transport of weapons and munitions for sport or leisure is subject to the Operator’s prior written consent.

8.3 The Operator may refuse the carriage of Baggage if it is deemed excessive for any reason whatsoever, or not compliant with dangerous goods and prohibited articles regulations or any other Applicable Regulations that the Operator has to comply with.

8.4 If required, the Passengers shall accept the inspection of their Baggage by customs or other government officials. Orizair shall not be liable to the Passengers or the Client for any Damage suffered by the Passengers in connection with such inspection or the Passengers’ failure to accept such inspection (without prejudice Orizair’s rights under articles 13.7, 13.8, and 17).

8.5 The Client and the Passengers acknowledge and agree that the Operator is entitled to request any Passenger to permit a search to be made on his person and his Baggage and may search the Passenger’s Baggage in her absence if the Passenger is not available for such permission to be sought for the purpose of determining whether she is in possession of or whether her Baggage contains any articles that are prohibited under this article or the Operator’s regulations regarding dangerous goods and prohibited articles. If the Passenger is unwilling to comply with such request, the Operator may refuse to carry the Passenger or her Baggage and Orizair shall not be liable to the Passengers or the Client for any Damage suffered by the Passengers in that event (without prejudice to Orizair’s rights under articles 13.7, 13.8, and 17).

9. Pets

9.1 Pets are accepted onboard the Aircraft only if:

  1. 1. they have been announced by the Client at the time of the Charter Mission request and accepted by the Operator;
  2. 2. their presence is indicated in the Flight Offer (for the avoidance of doubt, Orizair may accept or refuse pets in its sole discretion); and
  3. 3. they hold all documents required under any Applicable Regulations (including any vaccination and vermifuge certificates and animal passports).

9.2 The acceptance of pets is subject to all Applicable Regulations, in particular, pets regulations in place at the airports/countries of the Charter Mission.

9.3 The Client shall be solely responsible for any cleaning fees invoiced by the Operator in connection with the pets, in particular in case of Damage caused by any pet to the Aircraft cabin.

9.4 The Operator shall be entitled to impose

  1. 1. a weight limit per animal;
  2. 2. an exclusion of some breeds; and/or
  3. 3. transport modalities (such as the obligation to keep pets in a cage or on a leash).

10 .Compliance

10.1 The Client and the Passengers shall be solely responsible for complying, and shall comply, with the terms

of this Agreement and the Carriage Agreement and of any Additional Services Agreement.

10.2 The Client and the Passengers shall also be solely responsible for complying, and shall comply, with all Applicable Regulations. In particular:

  1. 1. The Passengers shall be legally authorized to take the Flight(s) (this shall be checked by the Client) and shall be solely responsible for carrying a valid passport, obtaining any visa where required, and ensuring the accuracy of any required document or information (including any invitation or sponsorship);
  2. 2. The Passengers shall be solely responsible for complying with any sanitary restrictions/conditions of the countries of departure and arrival of each Flight (in particular in relation to the Covid-19 or any other sanitary crisis), including holding any valid and up-to-date medical certificate, vaccination certificate and/or negative PCR/antigenic test certificate (as required);
  3. 3. Neither the Client nor the Passengers shall use the Aircraft for any illegal purpose or for providing transportation of passengers or cargo for compensation or hire;
  4. 4. The Client undertakes to use the Aircraft exclusively for the transportation of the Client, its officials, employees, and guests; and
  5. 5. The Client and the Passengers shall ensure that any pet holds all documents required under any Applicable Regulations (including any vaccination and vermifuge certificates and/or any animal passport).

10.3 The Client and the Passengers shall also be solely responsible for knowing and becoming aware in due course of any change to all Applicable Regulations.

10.4 Orizair shall not be liable to the Passengers or the Client for any Damage suffered by the Passengers in connection with the Client’s or any Passenger’s failure to comply with any Applicable Regulations (in particular in respect of any Passenger’s failure to hold the required travel and sanitary documents). The Client shall be billed for any additional costs (including surcharges, fees, fines, penalties) resulting from such non-compliance by the Client or any Passenger (without prejudice to Orizair’s rights under articles 13.7, 13.8, and 17).

11. Meeting Time and Delay

11.1 The Client shall be solely responsible for ensuring that the Passengers arrive at the airport sufficiently in advance to be ready (and on board with their Baggage) at the scheduled departure time of each Flight, and in any case at least on the Meeting Time.

11.2 In case the Passengers are in delay beyond the Meeting Time for any reason whatsoever (including late arrival for any reason, missing Passengers, missing documents, customs formalities, failure to obtain any required negative PCR/antigenic test on time), Orizair and/or the Operator shall be entitled in its/their sole discretion to treat such delay as constituting a cancellationof the Charter Mission by the Client entitling Orizair to the payment of the applicable Cancellation Charges.

11.3 If, nonetheless, Orizair and the Operator do not treat such delay as constituting a cancellation of the Charter Mission and the Operator accepts to perform the Charter Mission, the Client shall reimburse Orizair for any costs incurred as a result of such delay, a new departure time (which may extend to the following day, the next airport opening day, the next available slot, or the next date of availability of the Aircraft) will be determined by the Operator, and neither Orizair nor the Operator shall be liable for any Damage caused by such change.

12. Cancellation and Changes by the Client

11.1 After acceptance of the Flight Offer by the Client, in case the Client cancel the Charter Mission for any reason whatsoever, the Client shall be charged:

  1. 1. the Cancellation Fees (as defined below),
  2. 2. any Additional Charges already incurred by Orizair and/or the Operator, and
  3. 3. any Damage incurred by Orizair as a result of such cancellation (collectively, (i) to (iii), the “Cancellation Charges”).

12.2 The cancellation fees shall be the following (unless the Carriage Agreement contains different cancellation fees, in which case the cancellation fees indicated in the Carriage Agreement shall prevail over the cancellation fees indicated below) (the “Cancellation Fees”):

  1. 1. Cancellation received and acknowledged by Orizair 21 days or more prior to the scheduled departure time of the first Flight: the Cancellation fees amount to 30% of the Price;
  2. 2. Cancellation received and acknowledged by Orizair less than 21 days but more than 7 days prior to the scheduled departure time of the first Flight: the Cancellation fees amount to 50% of the Price;
  3. 3. (Cancellation received and acknowledged by Orizair less than 7 days but more than 4 days prior to the scheduled departure time of the first Flight: the Cancellation fees amount to 75% of the Price;
  4. 4. Cancellation received and acknowledged by Orizair less than 4 days prior to the scheduled departure time of the first Flight, or at any time before if the Aircraft has already been positioned to the point of departure of the first Flight, or in case of no-show: the Cancellation fees amount to 100% of the Price.

12.3 If it is indicated in the Flight Offer that any Flight or the Charter Mission is booked:

  1. 1. as (an) empty leg(s) related to another mission of the Aircraft (“Empty Leg(s)”) or
  2. 2. as (a) one-way Flight(s), the Cancellation Fees shall be 100% of the Price as of the signature of the Flight Offer by the Client, irrespective of the time when the cancellation is received and acknowledged by Orizair.

12.4 No partial cancellation of the Charter Mission shall be possible (unless otherwise agreed on a case-by-case basis by Orizair). In case of partial cancellation of the Charter Mission, the full Price (and any other amounts owed by the Client and/or the Passengers to Orizair under or in connection with this Agreement) shall remain due and payable and no part thereof shall be reimbursed by Orizair.

12.5 No cancellation of Additional Services shall be possible (unless otherwise agreed on a case-by-case basis by Orizair). In case of cancellation of any Additional Service, the corresponding Additional Charges shall remain due and payable and no part thereof shall be reimbursed by Orizair.

12.6 For the avoidance of doubt, the Charter Mission is maintained and the full Price as well as any Additional Charges remain due in case any Passenger cannot take a Flight, because he/she does not comply with any Applicable Regulations, including any sanitary restrictions/conditions of the countries of departure and arrival of any Flight (in particular in relation to the Covid-19 or any other sanitary crisis); this shall in particular be the case if any Passenger does not hold a valid and up-to-date medical certificate, vaccination certificate, and/or a negative PCR/antigenic test certificate (as required), for instance because such Passenger’s PCR/antigenic test was positive. The foregoing shall apply even if there has been a change in Applicable Regulations between the time of the signature of the Flight Offer and the time of departure of any Flight.

12.7 Any change to the Charter Mission requested by the Client (in particular any change to the airports, dates, times, and/or number or identity of the Passengers indicated in any Document) shall be subject to Orizair’s prior written consent (which shall in particular be conditioned upon the Operator’s consent) (in particular, the Client and/or the Passengers shall not rely on any consent provided by the crew of the Aircraft), in which case the Client shall immediately pay to Orizair any Additional Charges resulting from such change agreed by Orizair (in particular any modification charges invoiced by the Operator and any margin in favor of Orizair). For the avoidance of doubt, any such change, if not accepted in advance by Orizair, shall be deemed a cancellation of the Charter Mission by the Client entitling Orizair to the payment of the applicable Cancellation Charges.

13. Changes by the Operator

13.1 The Client acknowledges and agrees, and confirms that the Passengers acknowledge and agree, that all information regarding the Charter Mission and the Flight(s) which is provided in the Documents may be changed at any time by the Operator (in particular at the time of issuance of any new Flight Briefing by Orizair), without Orizair or the Operator incurring any obligation or liability to the Client or the Passengers.

13.2 In particular:

  1. 1. The Operator may change the handling agents and/or the crew;
  2. 2. The airports, dates, and/or times of departure and/or arrival may be modified by the Operator, in particular because of airport slots, traffic rights, take-off, overflight, landing, and parking permissions, weather conditions, and air traffic control orders or restrictions;
  3. 3. The duration of each Flight indicated in the Documents is given for information only and may change in particular because of weather conditions and air traffic control orders;
  4. 4. The routing may be adapted by the Operator in particular because of weather conditions or other operating reasons and may include a diversion or a stop; and
  5. 5. The Operator may replace the Aircraft designated in the Documents by another aircraft of its fleet of an identical or similar type and/or model, with the same capacity and range, which shall be deemed the “Aircraft” for the purposes hereof.

14. Payment Terms and Default

14.1 All amounts to be paid by the Client to Orizair under or in connection with this Agreement shall be paid by wire transfer, net of any bank or transfer charges, in the currency indicated in the corresponding (proforma) invoice from Orizair.

14.2 Unless otherwise provided herein, all amounts payable by the Client to Orizair under or in connection with this Agreement shall be due and payable by the Client immediately upon receipt of a corresponding invoice from Orizair which will be submitted to the Client along with a link to the Stripe payment platform as well as the general terms and conditions of Orizair and the Operator. The Charter Mission is not booked before full payment has been made.

14.3 All payments made by the Client to Orizair under or in connection with this Agreement shall be made without any deduction or withholding and cannot be subject to any offsetting or counterclaim. If the Client is required by law to make any deduction or withholding for any reason, the Client shall increase the amount payable so that, after any such deduction or withholding, Orizair receives the amount which it would have received had no such deduction or withholding been made.

14.4 Unless otherwise expressly provided herein (including in the Flight Offer), all amounts payable by the Client under or in connection with this Agreement include any value added or similar taxes which may be imposed in any country on such amounts for services of the type rendered under this Agreement, the Carriage Agreement, any Additional Services Agreement or the Charter Mission, of for the provisions of Orizair’s services hereunder.

14.5 The Client acknowledges and agrees that this Agreement (as executed by the Client, including in accordance with the processes set out in article 18.10, or otherwise accepted by it in accordance with article 18.9) shall constitute a debt acknowledgment from the Client, in particular with respect to the Price, Orizair’s Remuneration and the Cancellation Charges, for the purpose of article 82 of the Swiss Federal Act on Debt Enforcement and Bankruptcy (RS 281.1).

14.6 Each of the following events shall constitute an event of default by the Client (each, an “Event of Default”):

  1. 1. Any delay in the payment of any amount payable by the Client to Orizair under or in connection with this Agreement;
  2. 2. Any other breach by the Client and/or any Passenger (or delay in the performance) of any of its/their obligations under or in connection with this Agreement;
  3. 3. Any breach by the Client and/or any Passenger of the terms of this Agreement, the Carriage Agreement, any Additional Services Agreement or any other agreement;
  4. 4. Any breach by the Client and/or any Passenger of any Applicable Regulations;
  5. 5. The Client goes bankrupt or becomes insolvent (or is affected by any other similar event); or
  6. 6. The Client (or any related person, including the direct or indirect beneficial owner of the Client) or any Passenger is or becomes subject to any sanction imposed by any national or supranational authority (including the United Nations, the United States Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom and the Swiss State Secretariat for Economic Affairs (SECO)).

14.7 In case any Event of Default occurs, without prejudice to Orizair’s other rights and remedies under this Agreement, at law or otherwise:

  1. 1. Orizair shall be entitled to suspend the provision of its services hereunder;
  2. 2. Orizair shall be entitled to deem the Charter Mission as cancelled by the Client and to charge the Client for the applicable Cancellation Charges;
  3. 3. Default interest at the rate of 5% per annum shall be automatically due on any amount payable by the Client and/or any Passenger from the first day of delay until the date of actual and full payment by the Client and/or the Passenger (both before and after debt enforcement or judicial proceedings), without the need of any notice from Orizair; and
  4. 4. The Client and/or the Passenger in default shall indemnify and hold Orizair harmless against any foreign exchange loss, enforcement costs, collection costs, court and lawyers’ fees and any other Damage incurred by Orizair as a result of such Event of Default.

15. Adverse Events

15.1 The availability of the Aircraft for the Charter Mission is not sufficient to guarantee that the Charter Mission can be performed.

15.2 The Client acknowledges and agrees, and confirms that the Passengers acknowledge and agree, that the Charter Mission and all Flights are subject to, and may be impacted by, the following parameters and/or limitations (collectively, “Adverse Events”), which may also occur in relation to any positioning, ferry and/or repositioning flights related to the Charter Mission:

  1. 1. All Flights are subject to airport slots, traffic rights, take-off, overflight, landing and parking permissions, and may be subject to other operational restrictions.
  2. 2. There may be restrictions for any Flight starting and terminating in the same country (cabotage).
  3. 3. All Flights may be affected by any act of God, act of nature, weather conditions, pandemic, epidemic, quarantine, war, terrorism, political instability, acts of civil or military authority, strike or labor dispute (whether involving the workforce of the Operator or any other party), mechanical failure, unserviceability of the Aircraft, unavailability or illness of the crew, airport or airspace closure, safety risk, lack of essential supplies or parts, decision or action or absence of decision or action by any authority or a third party, compliance with any Applicable Regulations, air traffic control orders, order from the Owner or by any other cause beyond the reasonable control of the Operator.
  4. 4. The pilot in command of the Aircraft shall be in complete charge and control of the Aircraft at all times and shall have absolute discretion as to all matters relating to the operation and safety of the Aircraft, including with respect to payload (Passengers and Baggage), planned route, timing and final landing destination. In particular, if, in the pilot in command’s sole judgment, safety of flight may be jeopardized, then the pilot in command may terminate, cancel, modify or divert a Flight.
  5. 5. The Operator (or the pilot in command) will refuse carriage or onward carriage, or will cancel any Flight when:
  • - (a) Such action is necessary for reasons of safety;
  • - (b) Such action is necessary to prevent violation of any Applicable Regulations; or
  • - (c) The conduct, age or mental or physical condition of any Passenger is such as to (i) require special assistance from the Operator, (ii) cause discomfort or make himself objectionable to other Passengers or (iii) involve any hazard or risk to himself or to other persons or properties (this includes any situation where any Passenger endangers the safety of the Aircraft or any person or property on board; obstructs the crew in the performance of their duties; fails to comply with any instruction of the crew; uses any threatening, abusive or insulting language towards the crew or behaves in a disorderly, unpredictable, unsafe or aggressive manner (including as a result of alcohol, drugs or medicines consumption) towards the crew or other Passengers).

6. If it is indicated in the Flight Offer that any Flight or the Charter Mission is booked as (an) Empty Leg(s), the Operator may cancel the Flight or the Charter Mission at any time, in particular if the main mission is cancelled or changed.

15.3 In case of delay in the performance, or a diversion, modification, cancellation or termination, of any Flight or the Charter Mission by the Operator (or in case the Operator is otherwise prevented from, or delayed in, performing its obligations under the Carriage Agreement or carrying on its business) due in whole or in part to any Adverse Event, the following rules shall apply:

  1. 1. Neither Orizair nor the Operator shall be deemed to be in breach of their obligations or bear any liability towards the Client and/or the Passengers.
  2. 2. If any Flight or the Charter Mission is delayed (by a few hours or even a few days) or modified due in whole or in part to any Adverse Event, the Client and the Passengers shall accept such delay or modification without any indemnification.
  3. 3. If, due in whole or in part to any Adverse Event, any Flight departs from an airport different from the one indicated as the airport of departure in the Documents, the Passengers shall be solely responsible for reaching the new departure airport at their or the Client’s costs and the Flight shall be deemed completed. No refund or indemnity shall be granted by Orizair or the Operator, and Orizair shall be entitled to charge the Client for any cost incurred by Orizair as a result of such change.
  4. 4. If, due in whole or in part to any Adverse Event, any Flight is diverted (before or during such Flight) and the Aircraft consequently lands at an airport different from the one indicated as the airport of arrival in the Documents, the Flight shall be deemed completed and the Passengers shall be solely responsible for reaching their destination at their or the Client’s costs. No refund or indemnity shall be granted by Orizair or the Operator, and Orizair shall be entitled to charge the Client for any cost incurred by Orizair as a result of such diversion.
  5. 5. If any Flight or the Charter Mission is cancelled or terminated prior to completion, due in whole or in part to any Adverse Event attributable to the Client or any Passenger (in particular, the conduct, age, or condition of any Passenger), Orizair shall be entitled in its sole discretion to (i) deem the Charter Mission as completed (with the Price and all Additional Charges being due as per the terms hereof) or (ii) charge the Client the applicable Cancellation Charges as if the Charter Mission had been cancelled by the Client. Orizair shall, in addition, be entitled to the payment by the Client of any additional costs (whether incurred by Orizair or the Operator) caused by such Adverse Event.
  6. 6. If any Flight or the Charter Mission is cancelled or terminated prior to completion, due in whole or in part to any Adverse Event which is not attributable to the Client or any Passenger, Orizair shall reimburse the Client for such part of the Price (to the extent already received by Orizair; if the Price had not yet been paid by the Client, the Client shall be released from the obligation to pay such part of the Price) related to the non-performed part of the Charter Mission, only to the extent the Operator repays all amounts paid by Orizair to the Operator in respect of the same, provided that Orizair shall be entitled to charge the Client for:
  • - (a) Any cost incurred by Orizair as a result of said cancellation or termination;
  • - (b) Any cost (including any Additional Charges) already incurred by Orizair and/or the Operator in connection with the Flight or the Charter Mission which has been cancelled or terminated (including any cost of any positioning flight already performed or to be performed, in particular to reposition the Aircraft at its home base); and
  • - (c) The costs attributable to such flight(s) as may be necessary to return the Passengers to their original airport of departure.

7. The Client (and/or, as applicable, the Operator) shall be solely responsible for any and all accommodation, refreshments, meals, transportation, and any other Damages incurred in respect of the Passengers wherever and howsoever the same shall arise. All such Damages shall, if incurred by Orizair, be reimbursed by the Client to Orizair on demand.

16. Personal Data

16.1 All personal data with respect to the Client and the Passengers will be collected and processed by Orizair in accordance with the Privacy Policy. The Client hereby confirms that it has read the Privacy Policy and expressly agrees to all terms thereof. The Client further confirms that it has submitted the Privacy Policy to all Passengers, that they have read it and that they expressly agree to all terms thereof.

16.2 Without prejudice to the generality of the foregoing:

  1. 1. The Client hereby expressly authorizes, and confirms that the Passengers expressly authorize, Orizair to collect and transfer PNR data to the Operator and to any service providers (whether directly or through the Operator) such as airport operators, handling agents, limousine companies, insurance companies or other companies, to the extent such transfer is necessary for the performance of the Charter Mission and/or the provision of any Additional Services.
  2. 2. For security and immigration purposes, authorities of certain countries may require that the Operator transfers to them specific travel data related to the Passengers and the Passengers’ journey. The Client hereby expressly authorizes, and confirms that the Passengers expressly authorize, Orizair and the Operator to transfer to these authorities any required PNR data.
  3. 3. The Client acknowledges and expressly agrees, and confirms that the Passengers acknowledge and expressly agree, that PNR data may have to be transferred to countries where the data protection level is not equivalent to that provided in the Client’s and/or the Passengers’ home country.
  4. 4. The Client further expressly authorizes, and confirms that the Passengers expressly authorize, Orizair and the Operator to collect information on the preferences and tastes of the Client and the Passengers (including catering specific requests) in order to improve the quality of the service rendered to the Client and the Passengers (Orizair may in particular communicate such information to any future carrier of the Client and/or the Passengers).
  5. 5. Orizair does not assume liability for any breach of any data protection regulation by the Operator and/or any other person or authority to which Orizair and/or the Operator may transfer personal data of the Client and/or the Passengers pursuant to the terms of the present Agreement. The Client and the Passengers hereby waive any and all claims and remedies against Orizair.


17. Exclusion of Liability

17.1 Orizair does not assume any liability for, and the Client and the Passengers waive, any and all claims and remedies against Orizair in relation to any Damage due to any action or omission of the Operator or third parties or occurring out of or in connection with the Charter Mission, the Flight(s) and/or any Additional Services, whether incurred by the Client or by the Passengers.

17.2 Without prejudice to the generality of the foregoing:

  1. 1. Orizair shall sign the Carriage Agreement for and on behalf of the Client and, as a result, shall not be a party to the Carriage Agreement nor to any Additional Services Agreement and shall not bear any obligation or liability in relation thereto.
  2. 2. Orizair does not assume liability for any injury, death, loss, accident, delay or other Damage due to any action or omission of the Operator or third parties or occurring out of or in connection with the Flight(s), whether incurred by the Client or by the Passengers. The Client hereby acknowledges and agrees, and confirms that the Passengers acknowledge and agree, that in any such event the Client and the Passengers shall only have recourse against the Operator.
  3. 3. Orizair does not assume liability for any aggravation or deterioration of the state of health of the Client and/or the Passengers during or following the Charter Mission.
  4. 4. Orizair shall not bear any liability (and shall in particular not reimburse any amount to the Client or the Passengers, and the Client shall pay the Price and any other amount payable hereunder) if the Operator ceases activity, goes bankrupt or is affected by any other similar event before the departure of any Flight.
  5. 5. Orizair shall not bear any liability in relation to the Aircraft, the services of the Operator or any Additional Services.
  6. 6. Orizair shall not be deemed to have made any representations or offered any warranties with respect to the Operator or the Aircraft, its crew, its operation and its maintenance, including the design or condition of the Aircraft, its satisfactory quality or fitness for the Client’s intended use, the quality of the material or manufacture of the Aircraft, its compliance with any specifications or with any Applicable Regulations.
  7. 7. In the context of this Agreement and the Charter Mission, Orizair has no power or responsibility of any kind whatsoever regarding operational matters, including audits or checks, how any Flight is carried out and the loading of the Aircraft. All safety, security and operational matters are in the absolute and sole discretion of the Operator and/or the pilot in command.
  8. 8. Orizair does not assume liability in relation to any failure, issue or risk occurring in respect of any mean of communication used between the Parties (including any internet or email system failure, or the fact that any email would arrive in the spam/junk email folder of the other Party).

17.3 To the maximum extent allowed by applicable law, any liability of Orizair for any Damages arising out of or in connection with this Agreement, the Carriage Agreement, any Additional Services Agreement, the Charter Mission, the Flight(s), any Additional Services, any Adverse Event and Orizair’s services hereunder is excluded. Notwithstanding anything herein to the contrary, the Client and the Passengers shall not have any rights or remedies against Orizair other than those expressly set out in this Agreement and Orizair has no obligation to pay the Client or the Passengers any amount other than those expressly set out in this Agreement (if any).

17.4 In no event shall Orizair be held liable for any indirect, incidental or consequential Damage (including pure economic loss, loss of profits, loss of business, depletion of goodwill and loss of image).

17.5 All exclusions, waivers or limitations of liability or obligations contained herein:

  1. 1. Shall apply towards the Client, the Passengers and any related persons; and
  2. 2. Shall also apply in favor of Orizair’s shareholders, beneficial owners, partners, officers, directors, employees, agents, representatives, servants, auxiliaries, delegates, subcontractors, group companies, affiliates, successors and assigns.

18. Indemnification

17.1 The Client and the Passengers shall be jointly and severally liable for, and shall indemnify and hold Orizair harmless against, any direct or indirect Damages:

  1. 1. Which the Client (or any auxiliary thereof), any Passenger (or any auxiliary thereof) or any Passenger’s animal or Baggage may cause to any Indemnitee, to the Aircraft or to any other asset in connection with the Charter Mission, the Flight(s) and/or any Additional Services;
  2. 2. Which may result out of or in connection with any Passenger’s improper conduct during embarkation, disembarkation or on board the Aircraft, at the airport or during any ground transportation (or other Additional Service);
  3. 3. Which may result out of or in connection with the Carriage Agreement and/or any Additional Services Agreement;
  4. 4. Which may result out of or in connection with any breach by the Client or any Passenger of the terms of this Agreement, the Carriage Agreement, any Additional Services Agreement or any other agreement; and/or
  5. 5. Which may result out of or in connection with any breach by the Client or any Passenger of any Applicable Regulations.

18.2 Without prejudice to the generality of the foregoing:

  1. 1. The Client accepts, and confirms that the Passengers accept, full responsibility for the cleaning and/or repairing of the Aircraft cabin if Damages take place during the Charter Mission, or if for whatever reason the cabin is not left at the end of the Charter Mission in the same condition as it was found at the beginning thereof;
  2. 2. The Client and the Passengers shall pay to Orizair on demand any costs incurred by Orizair and/or the Operator in returning or transporting (or arranging the same, in the case of Orizair) any Passenger to the point of origin of any Flight or to any other point pursuant to the direction of any competent authority in any country to, from or over which the Aircraft is flown (in particular in case any Passenger is turned away by the authorities upon arrival in the country of destination, for instance because such Passenger does not comply with the sanitary restrictions/conditions of the country of destination); and
  3. 3. The Client and the Passengers shall be jointly and severally liable for, and shall indemnify and hold the Indemnitees harmless against, any claim of any kind whatsoever from the Operator (or any related person) or any Passenger (or any related person).

19. Miscellaneous

19.1 The existence, terms and conditions of this Agreement are confidential, and each Party and its agents shall not disclose such existence, terms or conditions to any other person, except

  1. 1. as may be required by law or legal process,
  2. 2. as may be appropriate to obtain advice from its legal or financial advisors,
  3. 3. as may be required to permit any person rendering services to such Party in connection with this Agreement to render such services,
  4. 4. as may be required to permit such Party to perform its obligations or exercise its rights under this Agreement or
  5. 5. as may be required to permit such Party to pursue all available remedies for a breach of this Agreement by the other Party

19.2 Unless otherwise expressly provided herein, all notices, demands, or requests required or permitted to be given by any of the provisions of this Agreement shall be deemed to have been sufficiently given only when:

  1. 1. delivered personally against receipt therefor,
  2. 2. sent by overnight courier or certified or registered mail, postage prepaid, or
  3. 3. sent by electronic transmission via email, addressed to the relevant Party at the address indicated in the Flight Offer (or such other address communicated from time to time by a Party to the other in accordance with the terms of this article).

19.3 The failure of either Party to enforce any of the provisions of this Agreement or any rights with respect hereof shall in no way be considered as a waiver of such provisions or rights or in any way to affect the validity of this Agreement. The waiver of any breach of this Agreement by any Party shall not operate to be construed as a waiver of any other prior or subsequent breach.

19.4 Each Party agrees to do and perform such other and further acts and execute and deliver any and all such other instruments as may be required from time to time by law or reasonably required by the other Party to establish, maintain, and protect the rights and remedies of such Party and to carry out and effect the intent and purpose of this Agreement.

19.5 The provisions of this Agreement may not be waived, altered, modified, amended, or supplemented in any manner whatsoever except by a written instrument signed by an authorized signatory of each Party. In particular, any modifications of this Agreement made by hand by the Client at the time of execution of the Flight Offer by the Client shall not be valid (unless expressly accepted by Orizair in writing), and the silence of Orizair regarding such handmade modifications shall not be deemed an acceptance of the same by Orizair.

19.6 This Agreement shall inure to the benefit of and be binding upon the Parties and their respective successors and permitted assigns, but this Agreement may not be assigned in whole or in part by either Party without the prior written consent of the other.

19.7 Orizair shall be entitled to delegate or subcontract any of its rights, obligations, and/or services hereunder to any third party without the Client’s consent.

19.8 The Client shall be personally liable for compliance with the terms of this Agreement even if it only acts as an intermediary and/or as an agent for an end customer (in such a case, the end customer shall be jointly and severally liable with the Client).

19.9 This Agreement shall become effective once the Client has executed and delivered a counterpart of the Flight Offer to Orizair. The Flight Offer does not need to be countersigned by Orizair. In case the Client is unable to execute a counterpart of the Flight Offer, Orizair may in its sole discretion accept that this Agreement becomes effective upon written confirmation from the Client by email or WhatsApp (or any other means of communication acceptable to Orizair) that it accepts the terms of the Flight Offer; in such a case, this Agreement shall become effective upon receipt of such confirmation by Orizair, and references herein to the signature of the Flight Offer shall be deemed to include reference to such acceptance of the terms thereof by email or WhatsApp (or any other means of communication acceptable to Orizair).

19.10 For the execution of the Flight Offer or any document provided herein to be executed and delivered by the Client, the following processes shall be effective as delivery of an originally executed counterpart and shall be deemed to satisfy the requirement for a written form:

  1. 1. The digital execution of the Flight Offer or any such document via any digital signature platform used by Orizair;
  2. 2. The delivery (in particular via email) of a counterpart of the Flight Offer or any such document digitally signed by the Client (including using Adobe); or
  3. 3. The delivery (in particular via email) of a scanned (PDF) executed counterpart of the Flight Offer or any such document.

19.11 If any of the provisions of this Agreement becomes invalid, illegal, or unenforceable in any respect under any law, the validity, legality, and enforceability of the remaining provisions hereof shall not in any way be affected or impaired, and the Parties agree and undertake to substitute any provision which shall become invalid, illegal, or unenforceable by another suitable provision which shall maintain the economic bargain between, and the intention of, the Parties.

19.12 This Agreement contains the entire understanding between the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, inducements, or conditions, express or implied, oral or written (including any previous offer).

19.13 In case of contradictions between the versions of these General Terms in various languages, the English version shall prevail.

20. Governing Law and Jurisdiction

20.1 This Agreement shall be governed by and construed in accordance with the laws of Switzerland.

20.2 Any dispute, controversy, or claim arising out of, or in connection with, this Agreement, including the validity, invalidity, breach, or termination hereof, shall be submitted to the exclusive jurisdiction of the courts of Geneva to which the Parties hereby irrevocably agree to be submitted.

20.3 In case of any dispute, controversy, or claim arising out of, or in connection with, this Agreement, all communications between Orizair and the Client and/or the Passengers shall be made exclusively in the English or French languages.

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